Jobs

Receptionist

Suran Systems, Inc. seeks a receptionist for receiving and routing calls and support requests. The bulk of incoming calls and requests are for technical support for our software products, although the receptionist may also receive and route calls for other departments. The receptionist is not expected to provide technical support for our software products, but will become familiar with the basic terms of our products so they can effectively communicate the client’s needs to the support team.

Between calls, the receptionist will perform software record updates to synchronize client data between systems, send periodic notices to clients, and perform additional light duties. Training will be provided on all tasks.

Responsibilities include:

  • Answering phones
  • Understanding caller’s needs
  • Scheduling calls and tickets for follow-up by support
  • Routing other calls to the appropriate department
  • Updating electronic records

Requirements include:

  • A professional, warm, and friendly demeanor
  • The ability to empathize with callers while working efficiently
  • Capacity to learn about and understand our software products at a very general level
  • Comfort learning and using software systems
  • High attention to detail
  • The ability to task-switch quickly and effectively

Existing experience in a call center or receptionist position is not required, but will be valuable.

Applicants will work remotely and will be provided equipment. This position is targeted at 30 hours/week of work, but is negotiable to more hours. Benefits and pay are negotiable based on experience and work hours.

Scheduled time off is not available during our peak call season of January except in emergency situations.

Email a resume to jobs@suran.com to apply for this position.

ABOUT SURAN SYSTEMS, INC.

A family company in its second generation of management, Suran Systems, Inc. is an established business with 30+ years experience and a growing national and international user base. We develop, sell, and support software solutions primarily for the religious and non-profit sectors. 

Suran strives to provide a quality work environment that cares for its employees and customers alike. With both established clients and products and the energy and innovation of a start-up, Suran encourages professional growth while maintaining a healthy work-life balance. One employee recently described Suran as “a low-pressure, high-performance work environment.”

Learn more at www.suran.com.

Non-discrimination in employment and personnel practices is and shall be the policy of Suran Systems, Inc. All decisions affecting current or potential employees are made strictly on the basis of ability and performance of duties without regard to race, sex, age, religion, disability, ethnic origin, sexual orientation, gender identity, or marital status.